The Exception Request Process allows families with students who are not eligible for transportation to submit a request to see if resources are available for them to ride the bus. Prior to submitting a request, please review the Exception Request Criteria located to the right to make sure your student qualifies.
Exception Request Submission Timeline for 2019-20 School Year
In order to provide responses back to families in a timely manner, we are instituting the following timeline:
- Early Registration: Requests submitted online between July 15-26, 2019 will receive an approval/denial response by Friday, August 16, 2019.
- Submission Window Closed: No Exception Requests will be accepted between July 27 and August 11, 2019 in order to allow the routing team to process the Early Registration submissions and to stabilize routes for the new school year.
- Regular Submission Period: The Exception Request Process will open again on Monday, August 12, 2019 and remain open until April 17, 2020. Decisions on any requests submitted during this time frame will be processed on a first-come, first-serve basis and will be communicated via email once they have bee processed. Processing time for Exception Requests is 10 business days.
The parents/guardians of students who currently do not meet the eligibility criteria for school transportation can submit an exception request online through Parent Portal. Approval of exception requests is granted if the following criteria are met:
- Student(s) must be enrolled in Denver Public Schools
- A current route and existing stop are available
Note: No route modifications or stop additions will be made to accommodate an exception request
- A seat is available on the vehicle assigned to service the route
- Exceptions will be granted for one destination, five days per week, consistently.
- If the transportation exception request is for home-to-school and school-to-home transportation, but excess capacity exits to approve only one or the other, parents/guardians will be contacted by a member of the Routing Department to confirm whether a one-way transportation exception approval is desired or whether the request should be denied entirely.
- Students will be placed at the closest existing stop according to the student address. New stops will not be created.
- If the closest existing stop according to the student address is not desirable, the parent should identify the requested stop location on the transportation exception request form.
- The parent accepts responsibility to supervise and transport the student to or from the stop. This includes the responsibility to make alternate arrangements for meeting and supervising the student when the vehicle is delayed or when the parent cannot be present at the time the student is returned to the stop.
How to Submit
Beginning for the 2018-19 school year, Exception Requests will only be accepted via the online form located in the Parent Portal. (NO PAPER FORMS WILL BE ACCEPTED)
- Once logged in, the Exception Request form can be found under the Quick Links section of the Transportation Services page.
- All requests will be processed on a first-come, first-serve basis, and families will be notified of the approval or denial of the request via the email address provided.
For more information about making a request, visit the corresponding article on the DPS Transportation Services website.
Who to Contact
Any questions regarding the Exception Request process can be submitted via email to email@example.com. The DPS Transportation Services routing team is also available via phone at 720-423-4699 from 7:30 a.m. to 4:30 p.m., Monday through Friday.